« The ServiceMag » : Ikinyamakuru gishasha mu Burundi

Ikinyamakuru cishinze gutanga inyigisho no guhimiriza ku bijanye n’iyakirwa ry’abakiriya mu buzi catangujwe icese mu Burundi. Inyuma y’imyaka ine yuzuye neza gikorera mu gihugu c’Urwanda, « The ServiceMag » kije gukorana n’amashirahamwe n’amahinguriro n’ubundi buzi.

Kuri uwu wa kabiri igenekerezo rya 25 Ntwarante 2014, ikinyamakuru The ServiceMag caratangujwe icese mu gihugu c’Uburundi. Ico kinyamakuru gitangwa ku buntu, kigasohoka mu mpapuro rimwe mu mezi atatu. Inkuru ziri muri The ServiceMag zikaba zose zerekeye uko igikorwa co kwakira abakiriya mu mashirahamwe n’amahinguriro vyifashe, uko vyogenda, ivyohindurwa n’ibindi.

Nkuko tubimenyeshwa n’uwurongoye ico kimenyeshamakuru, umufasoni Sandra Idossou, ikinyamakuru The ServiceMag gitanga inyigisho ku basomyi baco kikongera kikabahimiriza. Iryo himirizwa rikaba ryerekeye abafise ubuzi bakira abantu(amahinguriro, amashirahamwe y’ubudandaji ndetse n’ayandi y’ubundi bwoko).

Sandra Idossou, umukuru w'ikinyamakuru "The ServiceMag"

Sandra Idossou agira ati : « Mu Burundi nkahandi mu bindi bihugu, ugufata neza umukiriya ni ngombwa kw’ishirahamwe ryose rikeneye gutera imbere ». Ku bw’uwo mufasoni arongoye ico kinyamakuru gishasha, uko iyakirwa ry’abakiriya ryifashe mu Burundi, vyerekana ko hariho intambwe ikwiye gushikwako isumbirije iyihari ubu. Ni muri iyo ntumbero The ServiceMag kije gukorera mu Burundi, kugira cigishe congere gihimirize, amashirahamwe aheze arushirizeho kwakira abayitura neza.

Ifatwa neza ry’umukiriya (« Customer-care », mu rurimi rw’icongereza) rivurwa mu gihe uwituye ishirahamwe ka naka atunganirijwe neza, agahabwa ikibanza, igikorwa iryo shirahamwe rikamuha ico arironderera gihuye nivyo iryo shirahamwe ryiyemeje. Iyo akaba ariyo nsiguro itangwa na Sandra Idossou ari kw’isonga ryico kimenyeshamakuru.

Ikinyamakuru The ServiceMag, kuri uyu wa 25 Ntwarante 2014, kikaba kirumanije imyaka ine kibayeho mu gihugu c’Urwanda. Muri ico gihugu kibanyi n’Uburundi, ico kinyamakuru kikaba cakiriwe neza kandi kikaba kimaze kurangura ibitari bike. Imvo zuko gusahiriza mu bijanye n’iyakirwa ry’abakiriya rikaba ryashobotse kubera hari ugushaka kwa Reta y’Urwanda.

Muri iryo tanguzwa ryico kinyamakuru, abashitsi baraho, harwirimwo abarwizatunga barongoye amashirahamwe ndetse n’amabanki akorera mu Burundi, barashimye umuzo wico kinyamakuru. Mu bafashe amajambo baranegura uko umukiriya yakirwa mu Burundi muri kino gihe.

Consolate Ndayishimiye, umurwizatunga

Consolate Ndayishimiye, umwe mu barwizatunga wo mu Burundi, agira ati : « Mu Burundi, iyakirwa neza ry’umukiriya riracagoyagoya bivuye ku mico y’ikirundi ». Umuhinga yigenga Libérat Ntunwenimana wewe ntarya umunwa, agira ati : « Ntakigenda mu kwakira abantu. Iyakirwa neza ry’umukiriya mu Burundi riracari kure nku kwezi ».

Libérat Ntunwenimana, umuhinga yigenga

Ico kinyamakuru The ServiceMag kikaba kizosohoka rimwe mu mezi atatu. Inimero ya mbere, ihariwe Uburundi y’ico kinyamakuru ikaba izosohoka mu kwezi kwa Ruhenshi 2014. Ico kinyamakuru kikaba candikwa mu congereza, igifaransa, ikinyarwanda hamwe n’ikirundi kigiye kwiyongerako. Ico kinyamakuru kikaba kitazogurwa, kizotangwa ku buntu.

Muri ivyo birori vyo gutanguza icese The ServiceMag, haratunganijwe tombora kubari bitavye ivyo birori. Ubushimwe bwo gutembera mu Rwanda, icuma ca none bita tablette, hamwe n’itike y’indege Bujumbura-Johannesburg, akaba ari udushimwe twagabanye abagize amahirwa yo gutorwa.